Privacy Policy

Equine Builds ("we") is the data controller for personal data collected through this website. We comply with the UK General Data Protection Regulation and the Data Protection Act 2018.

What we collect

Your name, email, phone number, delivery address, site notes and order details; enquiry messages; and payment information, which is processed by our payment provider — we never store full card numbers.

Why we use it

• To fulfil your contract with us (building, delivery, payments).
• To reply to enquiries (legitimate interests).
• To meet legal and accounting obligations.

Sharing

We share data only with service providers who help us run the business (payment processing, hosting, email delivery, mapping), under appropriate safeguards.

Retention

Order records are kept for 6 years for accounting purposes and for the length of your guarantee. Enquiries are kept for up to 2 years.

Cookies

We use essential cookies to run the site and process orders. Optional analytics cookies are only used with your consent, which you can change at any time by clearing your browser's site data.

Your rights

You can request access to, correction or deletion of your data, object to processing, or ask for portability. Contact us using the details on our Contact page. You can also complain to the Information Commissioner's Office (ico.org.uk).